Welcome to Cranbrook Medical Practice

Cranbrook Medical Practice is committed to preserve and enhance its good reputation for being caring and innovative by providing high quality medical services in a friendly, happy, and healthy environment.

We undertake to:

• always treat you with respect and courtesy,
• provide you with advice and treatment in a timely manner,
• help you make decisions about your health by treating you with respect,
• discuss available treatments and refer you on to other experts where necessary,
• act as your advocate and guide through health care services,
• maintain confidentiality in what we discuss and the records we keep on your behalf, and
• keep up to date with developments in health care by continuing to learn.

In return we ask you to:

• keep your appointment and/or let us know as soon as possible if you can’t attend,
• only use urgent out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend,
• be nice to our staff! They do their best for you and respond very well to “please” and “thank you”,
• let us know if you have any suggestions or cause for complaint as soon as possible, and
• let us know when we have done well.

Please also note that any form of abuse to our staff will not be tolerated and may result in you being removed from our list and asked to register elsewhere.