Complaints and compliments

It is our am to provide you with the best service and care possible. However, we appreciate that there may be times when the service has not met your expectations. We routinely log all concerns raised and have a robust system to investigate, review and take actions from any lessons to be learnt in order that we can improve the quality of the service we provide.

We encourage patients to give us feedback. You can leave live feedback each time you visit us by completing a Friends and Family Test before you leave.

If you are unhappy with our service, most problems can be sorted out quickly and easily, often at the time they arise with the person concerned.  You can also ask to speak to a member of the management team, which will often help to resolve your concerns straight away. Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, in writing to the Practice Manager, as soon as possible after the event.

Practice Manager
Cranbrook Medical Practice
169 Younghayes Road

Date published: 10th October, 2014
Date last updated: 27th February, 2020