Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The Data Protection Act allows you to find out what information about you is held on computer and in certain paper records. This is known as a ‘right of subject ... [continue] Access to medical records


Are you looking after or providing support for a relative, friend, or neighbour? Are you being helped or supported by a relative, friend, or neighbour? If so you may be ... [continue] Carers


Should you require a chaperone to accompany you to any of your clinical consultations please let our reception team know.

Complaints and compliments

It is our am to provide you with the best service and care possible. However, we appreciate that there may be times when the service has not met your expectations. ... [continue] Complaints and compliments

Disabled access

Our staff are always happy to assist patients accessing the medical centre, just let reception know if you would like some help. We also have a designated parking space. Please inform ... [continue] Disabled access

GP Net Earnings 2021-2022

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs ... [continue] GP Net Earnings 2021-2022

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Please click here to see our Practice Boundary before registering ... [continue] How to register

Named GP

We always try and place you with the doctor of your choice but that may not always be possible. Please note all doctors and locums have full access to your ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Our practice boundary includes all the Cranbrook Development. When the map has loaded (it can take a few seconds) it will be on a dark background with a box in ... [continue] Practice boundary


Privacy notice The background to the UK GDPR was that in May 2018, GDPR replaced the Data Protection Directive 95/46/EC and was designed to harmonise data privacy laws across Europe, ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The Violent Patient Scheme [VPS] was introduced in 2004, with the aim of providing a secure environment in which patients who have been violent or aggressive in their GP practice ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 15th November, 2014